Frequently Asked Questions
Everything you may wish to know
Each pair of House of Pom Pom earrings is made from the finest Italian tulle - a premium stretch mesh chosen for its lightness, softness and beautiful drape. Every pom pom is finished with an 18k gold-plated hoop, chosen for its comfort and elegant proportion. Our fabric is OEKO-TEX® certified, independently tested to ensure every material is safe, responsible and kind to the planet.
Every single pair. Each pom pom is hand cut, hand sewn and hand shaped by our skilled artisans in the UK. No machines are used at any stage of the process. This means every pair is subtly unique - a reflection of the hand behind it.
Our earrings are available in three sizes: Small, Medium and Large.
Small:
Hoop: 30mm
Pom pom diameter: 4cm
Medium
Hoop: 40mm
Pom pom diameter: 6cm
Large
Hoops: 50mm
Pom pom diameter: 7cm
As each pom pom is handcrafted, the sizing is approximate and there may be a very slight natural variation, but every pair is made to match.
If you are unsure which size is right for you, please don't hesitate to get in touch at
hello@houseofpompom.com and we will be happy to help.
It really comes down to personal preference and how you like to wear your earrings.
Our Small is perfect for everyday wear and a more understated look. Medium is our most versatile size - bold enough to make a statement, lightweight enough to wear all day. Large is for the woman who wants to be noticed.
Store your earrings in the dust bag provided when not in use. Avoid contact with water, perfume, hairspray and cosmetics, and always apply makeup and fragrance before putting them on. Handle the closure with care, and remove before showering, swimming, exercising or sleeping. If your earrings need a gentle refresh, hand wash in cool water and air dry naturally.
We recommend keeping your earrings away from water where possible - including swimming pools, the sea and the shower. If they do get wet, reshape gently by hand and leave to air dry naturally. Never wring or rub the fabric.
Currently, we are available in the UK only. Very soon, we are launching internationally so wherever you are in the world, we will get your pom poms to you.
Please allow up to 2 business days to dispatch.
UK delivery - Royal Mail 48 Hour Tracked. Expected delivery within 2-3 business days from dispatch.
International delivery coming soon!
Please note that any local taxes, customs charges or import duties applicable to your order are the responsibility of the customer.
We offer free UK delivery on all orders of £100 or more. For orders under £100, 48 hour UK shipping is £3.95.
Your earrings will arrive beautifully packed with care and ready to give or keep. Each order includes a care card and a personal note from the founder.
Due to the nature of our products and for hygiene reasons, we are unable to accept returns or exchanges unless an item is faulty or has been damaged in transit. Each pair is carefully inspected before dispatch to ensure it meets our quality standards. If you have any questions before placing your order, please contact us at hello@houseofpompom.com and we will be happy to help.
If your earrings arrive damaged or you believe there is a fault, please contact us within 48 hours of delivery at hello@houseofpompom.com with your order number and a photograph of the damage. We will resolve the matter as quickly as possible.
Yes. Our Italian tulle is OEKO-TEX® certified - independently tested to ensure every material is safe, responsible and kind to the planet. All of our earrings are handcrafted in the UK by skilled artisans, supporting fair working practices. Our packaging is designed with care and responsibility in mind.
Our earrings are finished on 18k gold-plated hoops with hypoallergenic stainless steel posts (the part of the earring that passes through the ear).
If you have particularly sensitive ears or a known metal allergy, we recommend consulting with your doctor before wearing. Please feel free to contact us at hello@houseofpompom.com if you have any specific concerns.
Absolutely. Our Ivory and Blush colourways are particularly popular for bridal - delicate, feminine and beautifully lightweight for a long day of wear. Both are available in Small, Medium and Large, making it easy to find the perfect scale for your look. If you would like help choosing the right pair for your special day, we would love to hear from you at hello@houseofpompom.com.
